Executive Summary

Incognito partnered with ITTStar to implement AWS cloud security consulting services that enhanced infrastructure security, operational efficiency, and business continuity. ITTStar designed a secure AWS environment by provisioning Amazon EC2 instances, implementing disaster recovery, enabling continuous monitoring, and strengthening cloud governance, allowing Incognito to focus on innovation while maintaining a resilient cloud infrastructure.


Customer Challenge

Incognito faced security gaps, lacked a structured disaster recovery strategy, and required improved monitoring to maintain compliance across its AWS environment. ITTStar implemented AWS disaster recovery implementation services to strengthen business continuity, improve cloud resilience, and ensure secure recovery during infrastructure failures while reducing operational risks.


Partner Solution

ITTStar implemented AWS infrastructure monitoring services by deploying Amazon EC2 instances, AWS Config, Amazon CloudWatch, AWS Compute Optimizer, and automated monitoring capabilities. The solution enabled proactive incident detection, continuous compliance monitoring, infrastructure optimization, and improved operational visibility across production workloads.


Why AWS?

AWS provided the scalability, security, and operational flexibility required to support Incognito's long-term cloud strategy. ITTStar leveraged AWS cloud cost optimization services together with AWS Compute Optimizer, AWS Config, and CloudWatch to improve infrastructure utilization, reduce operational expenses, strengthen security, and ensure continuous compliance across cloud resources.


Why did Incognito chose ITTStar?

Incognito selected ITTStar for its strategic expertise in AWS solutions and its proven ability to transform complex IT infrastructures. As an AWS Advanced Partner, ITTStar stands out for:

  • Strategic Expertise: Deep knowledge of AWS services and how to integrate them into custom solutions for clients.
  • Proven Solutions: ITTStar has a track record of solving real-world business problems through the creative and effective use of AWS technologies.
  • Customer-Centric Approach: By focusing on understanding each client’s unique challenges, ITTStar delivers solutions that drive both immediate and long-term business success.

Impact & Results

Since the deployment of the new AWS infrastructure, Incognito has achieved several key benefits:

  1. 1. Security Enhancement:
    • With Multi-Factor Authentication (MFA) and continuous monitoring via AWS Config, Incognito likely achieved a 40-50% reduction in security breaches and unauthorized access attempts due to enhanced access controls.
    • Termination Protection on resources minimizes accidental deletion, contributing to a potential 15-20% increase in system uptime.
  2. 2. Business Continuity:
    • The Disaster Recovery plan could decrease potential downtime by over 90%, translating to an estimated 8-10 hours saved monthly during recovery scenarios.
    • This ensures that Incognito maintains operational stability, preventing revenue loss during outages.
  3. 3. Monitoring & Operational Efficiency:
    • Real-time monitoring via AWS CloudWatch and alerts likely enables a 25-30% reduction in Mean Time to Resolution (MTTR), improving response speed and operational reliability.
  4. 4. Cost Optimization:
    • By leveraging AWS Compute Optimizer, Incognito could reduce operational costs by 20-30%, particularly in over-provisioning of instances, saving an estimated $20,000-$30,000 annually.
    • Resource tagging facilitates streamlined cost management, likely resulting in improved allocation of resources and further cost reduction.
About Incognito

Incognito Software Systems specializes in broadband management solutions, supporting telecoms in automating and optimizing service activation, device management, and analytics for fiber, cable, and fixed wireless networks. Known for its cloud-native and modular platforms, Incognito’s offerings include device firmware management, IP address management, and unified platforms for TR-369 and DOCSIS provisioning. Their solutions aim to increase network efficiency and revenue potential, serving global providers with tools for remote management and enhanced digital customer experiences.

Customer Testimonial

  1. 1. Very technical and knowledgeable team
  2. 2. Well engaged
  3. 3. Punctual
  4. 4. Provided advice on many AWS deployment queries, best practices and challenges.

Thank you for your dedication and swift action!

-Manoj Dhirde
Head of Professional Services 

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